TENANT INFORMATION
BEFORE THE TENANCY STARTS (PAYABLE TO THE AGENT)
- Holding Deposit: The equivalent of 1 week’s rent; this will be deducted from your rent payments due within the tenancy.
- Deposit: £250 payable before commencement of the tenancy.
DURING THE TENANCY (PAYABLE TO THE AGENT)
- Payment of £50 to change/amend the tenancy agreement
- Payment of interest for the late payment of rent at a rate of 3% per annum above the base rate of the Bank of England
- Payment of £10 < for the reasonably incurred costs for the loss of each key/security device
- Payment of any unpaid rent or other reasonable costs associated with the tenant's early termination of the tenancy
STUDENT ACCOMMODATION- ALL UTILITY BILLS INCLUDED
DURING THE TENANCY (PAYABLE TO THE PROVIDER)
- Utilities - gas, electricity, water
- Communications - telephone and broadband
- Installation of cable/satellite
- Subscription to cable/satellite supplier
- Television licence
- Council Tax
We may also charge for other permitted payments, not included above, under the relevant legislation, including contractual damages.
BRONZE SERVICE
New Tenant Initial Set Up Fee (Introduction of Tenant)
- 2 weeks rent
SILVER SERVICE
New Tenant Initial Set Up Fee Rent Collection Fees
- 3 weeks rent
- 8% of monthly income
E.g. If the monthly rental was £500*,
you would pay a fee of £40.
GOLD SERVICE
New Tenant Initial Set Up Fee Fully Managed Service
- 3 weeks rent
- 10% of monthly income
E.g. If the monthly rental was £500*,
you would pay a fee of £50.
* Please note these are example prices and should the agreed rental price be higher or lower than the example shown, your service commission fee will correspondingly be higher or lower.
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. We will where appropriate, make reasonable adjustments for consumers who might be disadvantaged because of factors such as their age, infirmity, disability, lack of knowledge, lack of linguistic or numeracy ability, economic circumstances, bereavement or do not speak English as a first language If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
admin@tpos.co.uk
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months from the date of our final viewpoint , including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
What will happen next?
• We will send you written acknowledgment of the receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure. • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of receipt of the original complaint. • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. • If you are still not satisfied with our final viewpoint (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.